The stories our clients tell us provide a unique insight into the problems faced by people in the UK today and we use this experience to campaign for positive change.

Bath and North East Somerset Citizens Advice conducts research and delivers campaigns on many issues of interest to local citizens. We collect evidence of practices and policies that are causing difficulties for our clients and in turn this knowledge enables us to campaign for change to get a fairer deal for everyone.

We collect evidence and statistics anonymously so that individual clients are not identified. We use this information to produce reports and to campaign locally and nationally for improvements in services and changes in the law by:

  • Highlighting issues to MPs, councillors, and other policy makers
  • Talking to our local Council about their services and attending forums and meetings
  • Discussing problems with organisations and companies to persuade them to improve their services
  • Submitting evidence and recommendations to Citizens Advice centrally, to contribute to national campaigns and sharing evidence and ideas with other Citizens Advice

Other ways to get involved…

You may also want to contact your local MP or councillor, yourself, about an issue that concerns you. Find and contact your local MP by using this link –

Or find and contact your local councillor via